Terms and Conditions
KillerCreation Networks Limited ("KillerCreation" or "we") believe that you the customer should have the best quality service possible, whilst at the same time having as much freedom to use our service as you wish. We will be doing our very best to provide a quality and reliable service at the best possible price. We can only achieve this with a little help from you, the customer.To assist us with providing you with the best service possible we must insist on a few basic terms below.
Terms and Conditions:
1) Duration of contract
Your service will last for the duration that you have paid for. If you order and pay for a yearly service on the 14th of March 2006, your service will expire on the 14th of March 2007 (unless additional payment is provided to renew the service prior to expiration). We reserve the right to suspend / terminate your service with us should you be found to use your service outside of our '(Un)Acceptable Use' policy (please refer to section 3).
2) Quality of service
We aim to provide our users with the best possible services, at the best possible prices. We strive to maintain top-level 'uptime'. KillerCreation puts our customers first. We believe that customer support is a crucial part of any self-respecting company, and thus provide comprehensive support via e-mail: support[at]killercreation.co.uk as well as via IRC (#killercreation.co.uk on Quakenet IRC). Our strong support team is a key part in providing a quality service to you. Such high quality can only be achieved if users adhere to the few requirements outlined in our Terms & Conditions (particular attention to be paid to section 3).
3) (Un)Acceptable Use Policy
Section a)
In an ideal world, we would love our users to have unlimited freedom. This is unfortunately not practical. We at KillerCreation must insist that users do not abuse, or in any way use our services in any of the following manners, or in such a manner which may lead to the degradation in service quality for others:
Users must not:
* Use the service(s) provided by us, to promote or propagate warez or pirated software / music, pornography, or other similar illegal activities.
* Use of our service(s) provided by us, to Spam, Hack, DoS Attacks or any similar activities.
* Do anything that may infringe upon the reputation of KillerCreation.
Section B)
Dedicated Server Bandwidth Packages
Unlimted Gaming Bandwidth - The User accepts and agrees to only using their rented dedicated server to run game servers. The service includes unlimited bandwidth but only for game traffic and excludes massive multiplayer online games (MMOG/MMORPG's). Any use of the server beyond this purpose such as file sharing is strictly prohibited and may lead to immediate termination of service without refund. Please note, we do allow for the installation of applications such as MySQL and Apache which various stat add-ons require as well voice comms such as Teamspeak or Ventrilo.
Any Use Server bandwidth package - This option allows the User to install pretty much anything within reason. To state the obvious, we do not permit the installation and usage of file sharing applications even if the content being shared is legal. Ircd's are also strictly prohibited. This package allows bandwidth usage up to 6Mbit 95th Percentile through the month. Please note we in no way cap or restrict any ports. Exceeding the bandwidth limits by a vast amount will result in additional charging of £15+VAT per Mbit based on 95th Percentile billing.
4) Abusive Remarks
Discrimination, racialism, and remarks regarding KillerCreation, KillerCreation staff, clan members, customers, and company sponsors is regarded as an offence, and can lead to suspension or termination of your account and permanent ban on all our systems, you will not have the right to claim a refund or use legal action against us.
5) Contract Renegotiation
If KillerCreation receives an unforeseen price increase in our bandwidth, colocation costs and/or circumstances beyond its control that alter the performance of the service we have may have to renegotiate your current contract before your next payment, unfortunately this may result in an increase in your monthly payments.
6) Indemnity
The User shall indemnify KillerCreation against any and all claims, damages, actions, liabilities, costs and expenses including reasonable lawyer's fee and expenses arising out of:
The User breaching or its non-observance of these Terms and Conditions; or
Any breach or inaccuracy in any of the User's representation or warranties.
7) Changing our terms
KillerCreation reserve the right to change the terms and conditions without prior notice.
8) Refunds
Once payment has been received for a service hosted by KillerCreation you cannot claim or we cannot give you a refund under any circumstances unless your service has not been installed within 14 days. In the unlikely of this happening a full refund would be issued.
9) Faults, Downtime and Errors
The User accepts that there may occasionally be problems with computers and telecommunication systems. Consequently the User accepts that there may be periods of downtime, relating to the Services and/or Web Site, in which the User cannot access these. However, Killer Creation will maintain reasonable effort to minimize these periods. The User accepts that is such cases of downtime, they will have no claim of breach of contract. When possible Killer Creation will notify the User of predicted downtime and/or scheduled downtime for upgrades, updates, etc.
10) Slot changing and branding.
Under no circumstances can the User change server slots over what was originally paid or remove the KillerCreation.co.uk branding from their game server’s hostname unless the service purchased was de-branded. Any User found to in breach will have their game server suspended until the either the slots or hostname has been adjusted.
11) Official Ranked Servers.
This includes and is not limited to the following games:
BF2 Official Ranked
BF 2142 Official Ranked
Crysis Official Ranked
World In Conflict Official Ranked
A breach of the relevant party’s terms of use will result in services terminated with immediate effect and without refund. For the most update to date server regulations please check the relevant party’s official websites.
12) Subscriptions and reoccurring payments
KillerCreation uses a subscription service for some our payments, please note, that it’s the Users job to cancel this subscription should he/she not wish to carry on the service. KillerCreation will not give refunds under any circumstances should the User forget to cancel.
The above are very basic rules that 99% of people comply with, without having to think about it. You are free to use our services as long and as often as you please - whenever you please, as long as you conform to the Acceptable Use Policy. Users who are found, beyond a doubt, to be in breach of these Terms and Conditions, will have their account status seriously reviewed, leading to either suspension, or termination without a refund.
